User privacy is very important to us, so we respect and defend the confidentiality of personal data, information and the privacy of our customers / users.
In this Policy, "we" and "our" mean Catalina.
What information do we collect?
When the user registers on the Catalina website or places an order, Catalina collects personal information that the user places such as name, mobile number, address, e-mail, tax identification number, NIB. Catalina also collects anonymous demographic information, order history or other revealing information that allows us to improve our products and services.
Catalina isn`t responsible for any personal information that the user chooses to send or publish on Catalina's social networks that can be read, saved or used by others who visit these social networks.
What we do with the information we collect
Most of the time, Catalina will use the information collected with the user's consent for the following purposes:
- Execution and fulfillment of the purchase and sale contract;
- Improve the website and services;
- Manage the user account created on our website;
- Customize the user's profile and experience and this will allow us to provide content / information and product offers according to the user's interests;
- Process orders, including sending emails and / or text messages to inform the user about the status of an order;
- Contact the user (example: if there is a problem with the order placed by the user);
- Administer contests, promotions and surveys that may exist on our website;
- Process exchanges and returns of orders;
- Manage users' doubts and complaints;
- Detect and prevent the misuse of our services;
- Comply with legal obligations;
- Email marketing (if applicable): with your permission, we can send emails about our online, our products, special offers and / or other information.
When the user uses and registers on our website, places an order, makes a return or exchange, fills out a form, accepts our cookies, subscribes to the newsletter or inserts any personal information on our website, he / she freely accepts / consents, informed and unequivocally, that your personal data is processed and collected by Catalina for the purposes mentioned in the section “What we do with the information we collect”.
Sharing data with third parties
Catalina doesn`t share the user's personally identifiable information with third parties outside our company, except with trusted third parties and our partners for specific purposes (example: transportation companies, companies that perform statistical analysis ...). These companies are prohibited from using your personal information, except to provide these services to Catalina, and are required to maintain the confidentiality of the information shared. We may share your non-personally identifiable information with other identities or companies to improve our website and marketing.
Catalina will only disclose the user's personal information, without prior notice, if we are required by law to do so, if the user violates our Terms and Conditions and / or Policies and we have to resort to the competent authorities or if we have to act under circumstances that require the protection and security of our company, our employees or the user / customer.
Link to third party sites
Catalina is committed to protecting users' privacy, so it implements security procedures and measures to protect the user's personal information to guarantee and avoid alteration, inappropriate use, unauthorized or illegal access and loss of personal data.
Catalina protects the personally identifiable information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. However, no security system is perfect and 100% secure. If necessary or required by law, we notify you if there is a breach of our security. When personal information (such as credit card data) is transmitted to other sites, it is protected by the use of encryption, such as the Secure Socket Layer (SSL) protocol.
The user can verify that the connection to our website is secured by the closed lock icon at the top of his browser next to the url of our website.
Only employees and trusted third parties who need to access user information to perform their duties and / or perform the services they provide to Catalina are allowed to access.
We recommend that the user follow some measures to help protect the confidentiality and security of his account and personal information:
- Install an antivirus to avoid malware and viruses;
- Use complex passwords (at least 7 characters long and with at least one capital letter and a number);
- Change the password with some frequency;
- Do not use a password that you have already used on another website;
- Do not disclose personal data to other people;
- Report any suspicious activity on your client account via email firstname.lastname@example.org
All transactions are made securely through our payment gateway. We don`t have access to any credit or debit card information.
The user can exercise his rights of access, rectification, forgetfulness, limitation of data processing, data portability and opposition. These rights can be exercised through the email email@example.com.
Our website only has access to information provided by the user.
If the user wants to have access to cookies to see what cookies are used or to change which types of cookies he accepts, he can do so in his browser settings or if he clicks on the closed lock icon. At any time the user can block cookies, just activate the configuration in your browser that allows you to refuse everyone's configuration or specify which cookies you want to block. However, if the user blocks all cookies he may not be able to access our site or part of it (users may not be able to access some content and services and some features may stop working). In general, cookies help provide a better user experience, allow faster and more efficient navigation on the website and eliminate the need to repeatedly enter the same information.
On our website we use two types of cookies, session and permanent. Session cookies are temporary and remain on the user's device until the user leaves the site. Permanent cookies are stored as a file on the user's device and remain on their device until they are manually deleted or until they expire.
The user can cancel the subscription to our newsletter at any time through the client account, just have to uncheck the box that is relate to receive our Newsletter. If the user/costumer has any questions or if they have problems canceling the subscription, they can contact us via email firstname.lastname@example.org
If you don`t have a customer account, you can either send us an email or go to "Contact Us" and fill out the form with the topic "Unsubscribe Newsletter".