User privacy is very important to us, so we respect and defend the confidentiality of personal data, information and the privacy of our customers/users.
This Privacy Policy sets out how your personal information is collected, used and shared when you visit or make a purchase from our website.
By using our website, the user acknowledges, understands and accepts our Privacy Policy.
In this Policy, “we”, “us” and “our” mean the Catalina.
What information do we collect?
When you register on the Catalina website or place an order, Catalina collects personal information that you provide, such as your name, mobile phone number, address, email address, tax identification number, and bank account number. Catalina also collects anonymous demographic information, order history, or other relevant information that helps us improve our products and services.
Catalina isn`t responsible for any personal information that you choose to send or post on Catalina’s social media pages that may be read, saved, or used by others who visit those social media pages.
What we do with the information we collect
In most cases, Catalina will use the information collected with the user’s consent for the following purposes:
– Execution and fulfillment of the purchase and sale contract;
– Improve the website and services;
– Manage the user’s account created on our website;
– Analysis;
– Personalize the user’s profile and experience and this will allow us to provide content/information and product offers according to the user’s interests;
– Process orders, including sending emails and/or text messages to inform the user about the status of an order;
– Contact the user (e.g. if there is a problem with the order placed by the user);
– Administer competitions, promotions and surveys that may exist on our website;
– Process exchanges and returns of orders;
– Manage user queries and complaints;
– Detect and prevent misuse of our services;
– Comply with legal obligations;
– Email marketing (if applicable): with your permission, we may send you emails about our online store, our products, special offers and/or other information.
Consent
When the user uses and registers on our website, places an order, makes a return or exchange, fills out a form, accepts our cookies, subscribes to the newsletter or enters any personal information on our website, está a they are accepting/consenting freely, in an informed and unequivocal manner, that their personal data may be processed and collected by Catalina for the purposes mentioned in the section “What we do with the information we collect”.
Sharing Data with Third Parties
Catalina doesn`t share your personally identifiable information with third parties outside of our company, except with trusted third parties and our partners for specific purposes (e.g., transportation companies, companies that perform statistical analysis, etc.). These companies are prohibited from using your personal information except to provide these services to Catalina, and are required to maintain the confidentiality of the information shared. We may share your non-personally identifiable information with other parties or companies to improve our website and marketing.
Catalina will only disclose your personal information, without prior notice, if we are required by law to do so, if you violate our Terms and Conditions and/or Policies and we have to resort to the appropriate authorities, or if we have to act under circumstances that require the protection and security of our company, our employees, or you/your client.
Links to third party sites
Our website may contain links to other websites, but you should be aware that we aren`t responsible for the content or privacy practices of such other websites. You should check the privacy policies of such other websites when you access them.
Security
Catalina is committed to protecting the privacy of its users, and therefore implements security procedures and measures to protect the user’s personal information to ensure and prevent alteration, inappropriate use, unauthorized or illegal access and loss of personal data.
Catalina protects the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. However, no security system is perfect or 100% secure. If necessary or required by law, we will notify you if there has been a breach of our security. When personal information (such as credit card information) is transmitted to other sites, it is protected through the use of encryption, such as the Secure Socket Socket Layer (SSL) protocol.
You can verify that your connection to our site is secure by the closed padlock icon at the top of your browser next to our site’s URL.
Only employees and trusted third parties who need access to your information to perform their functions and/or perform the services they provide to Catalina are permitted to access it.
We recommend that you take certain steps to help protect the confidentiality and security of your account and personal information:
- Install an antivirus to avoid malware and virus;
- Use complex passwords (at least 7 characters long and containing at least one capital letter and one number);
- Change your password frequently;
- Don`t use a password that you have already used on another website;
- Don`t disclose your personal data to other people;
- Report any suspicious activity in your customer account via email to info@catalinajewelry.pt
Payment
All transactions are made securely through our payment gateway. We don`t have access to any credit or debit card information.
Rights
The user may exercise their rights of access, rectification, erasure, restriction of data processing, data portability and opposition. These rights may be exercised by sending an email to info@catalinajewelry.pt
Privacy Policy Changes
We reserve the right to modify or amend our Privacy Policy at any time. All updates and/or changes will be posted on this page. We recommend that you review our Privacy Policy periodically.
Cookies Policy
The Catalina Jewelry website uses cookies, which are small text files that, when the user agrees, are loaded via the browser and stored on the user/customer's computer, mobile phone or tablet when they visit our website. Cookies allow our systems to recognise the user when they return to our website and to remember the user/customer's characteristics, interests or browsing preferences. Cookies can also be used to analyse traffic, to collect statistics on the number of visitors to the website and to collect information on how the website is being used and how we can improve its content, navigation and structure. Finally, we use cookies to present personalised options based on information stored about the user's last visit to our website and for marketing purposes.
Cookies stored on the user's computer or other device take up very little space, do not cause any damage, don`t transmit any viruses, nor allow access to your computer or the device you are using (mobile phone, tablet, etc.). Cookies only retain information related to the user's preferences and navigation on our website; they do not contain confidential user information.
Our website only has access to the information provided by the user.
If you would like to access cookies to see what cookies are used or change what types of cookies you accept, you can do so in your browser settings or by clicking on the closed padlock icon. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all cookies or by specifying which cookies you want to block. However, if you block all cookies, you may not be able to access all or part of our website (you may not be able to access some content and services and some features may no longer work). Overall, cookies help provide a better user experience, allow for faster and more efficient navigation on the website and eliminate the need to repeatedly enter the same information.
We use two types of cookies on our website: session cookies and persistent cookies. Session cookies are temporary and remain on your device until you leave the website. Persistent cookies are stored as a file on your device and remain on your device until you manually delete them or until they expire.
Newsletter
Catalina may periodically send emails to the email address you provided us with information about products and services, details of promotions and special offers, but in order to receive our newsletter you must first give your consent. By accepting to receive our Newsletter you are saying that you have read and accepted our Privacy Policy.
The user can unsubscribe from our newsletter at any time by clicking "unsubscribe" in one of the emails they receive. If the user has any questions or if they have problems unsubscribing, they can contact us via email at info@catalinajewelry.pt
Contact
If you have any questions regarding Catalina's Privacy Policy, please contact us by email at info@catalinajewelry.pt